A key member of RBC’s National Office team, Ms. Kim Mason leads the development of strategies that enable our advisor teams from Small Business to Senior Markets to deliver trusted advice and exceptional client experiences. In her role, she is responsible for role design, performance management, advice and service tools, learning and support, and market and sales leadership practices for our Business segment. As head of distribution, a key area of focus for her is on the effective deployment of resources and channels to ensure the ultimate client experience and industry-leading growth across all of our business segments.
Since joining RBC in 1986, Kim has held a wide variety of increasingly responsible Regional and National Office positions, including Regional President, Greater Toronto, and roles in Retail and Commercial Banking, Global Payments and Trade, as well as executive responsibilities in Contact Centres, Group Risk Management and Retail Banking. Prior to assuming her current role, she was Senior Vice President, Personal & Commercial Banking – Operations.
Kim completed her MBA at Rotman School of Management, University of Toronto and received her Honours BA from the University of Western Ontario. In June of 2014 she obtained her ICD.D designation from the Institute of Corporate Directors (ICD). During her career at RBC, Kim has been recognized as a Top 50 Atlantic CEO for 2012, 2013 and 2014, was named one of Canada’s Top 25 Women of Influence for 2013 by Women of Influence Magazine. She has also been recognized as one of WXN Canada’s Top 100 Most Powerful Women for 2014. Kim was awarded the Rotman Top 10 WIMA (Women in Management Association) Award in 2015.
A believer in community, Kim co-chaired the United Way of Metro Halifax’s 2012-13 campaign and remains and active volunteer with UW today. She has served on the board of directors for Mount Saint Vincent University and the Greater Halifax Partnership. She has held both director and chair roles on hospital and health care boards for more than 17 years. Kim is also a Director on the Toronto Finance International, (formerly TFSA), the University of Western Ontario’s School for Advanced Studies in the Arts and Humanities Advisory Council (SASAH), as well as being a member of Young President’s Organization (YPO).
Born and raised in Milton, Kim currently resides in Oakville with her husband and three children.